The bank's Managing Director, Adesola Adedutan, clarified that the purpose of these robots is to enhance customer experience and not to replace staff. The robots are designed to perform tasks such as issuing debit cards, addressing inquiries, and facilitating account operations.
During the launch of the second fully automated Digital Xperience Centre at the University of Ibadan, Adesola Adeduntan, the bank's MD and CEO, emphasized that this new technological approach aims to tackle issues like forgery, fraud, and other financial crimes prevalent in the industry. Importantly, he stated that the introduction of robots will not affect the availability of human staff.
With the robots being capable of issuing debit cards, helping with inquiries, and assisting in account opening and blocking, Adeduntan stressed that customers will now have the convenience of conducting their banking activities without the need for direct human interaction. This innovation marks a significant milestone for First Bank, making transactions smoother and more efficient.
The MD mentioned that the bank is pioneering this advancement in the Nigerian banking sector, with the first robot deployment at its Victoria Island office in Lagos.
He expressed that the Digital Xperience Centre reflects the bank's dedication to exceptional service, customer experience, and innovation to stay ahead in the financial industry.
Adeduntan further explained that integrating biometrics and the National Identification Number (NIN) aligns with government policies and enables the bank to operate seamlessly within the regulatory framework.
